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Are you passionate about providing exceptional customer service and looking to join a dynamic team? Look no further! You will have the opportunity to make a positive impact on our customers' experience and contribute to our company's success.  Being on time and good attendance are essential for this role. 

This position requires weekend and holiday work on a rotating schedule with other team members.  Hours are 8:30 to 5, 8:30 to 7pm on Saturdays.  This position is fully on site, with no remote work.  Employees can expect to work 40 hours a week, generally with days off during the week. 

Daily Responsibilities:

• Provide excellent customer service to the boat marina customers and clients

• Resolve customer inquiries and issues in a timely and professional manner

• Process payments accurately

• Assist customers with product knowledge and recommendations

• Handle complaints and provide effective solutions

• Open and close the Dockmaster's office

• Communicate with internal team members

Required Skills:

• At least 2 years of experience with customer service in a face to face environment

• Ability to learn and adapt to new systems and processes

• Self-starter and motivated to be helpful and knowledgeable

• Excellent written and verbal communication skills

• Money and payment handling skills

• Data entry

• Ability to work as a member of a team

• Timeliness and good work ethic, being on time is essential for this role

Nice to Have Skills:

• Beginner to Intermediate QuickBooks experience

• Customer Support and Payment Processing knowledge

• Pulling, Resolution, and Complaint Resolution abilities

Technical Skills:

• Microsoft Office suite at an intermediate level

• QuickBooks experience is preferred

Salary and Benefits:

Pay for this position starts at $18/hour with the opportunity for a pay increase after the first 30 days of successful employment.

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The Dry Stack Marina Operations Supervisor is responsible for overseeing the daily operations of the Marina’s dry stack facility. This role ensures safe, efficient, and customer-focused handling of vessels, while managing staff, equipment, and compliance with environmental and safety regulations. The manager acts as the primary point of contact for boat owners, coordinates logistics, and drives operational excellence.

This role works weekends and most holidays and is fully onsite in Coconut Grove.  Pay is DOE.

Key Responsibilities

Operations Management

• Supervise daily dry stack operations, including launching, hauling, and storage of vessels.

• Ensure proper use and maintenance of forklifts, travel lifts, and other marina equipment.

• Develop and enforce operational procedures to maximize efficiency and safety.

Customer Service

• Serve as a liaison for boat owners, addressing inquiries and resolving issues promptly.

• Oversee scheduling of launches and retrievals to ensure timely service.

• Maintain high standards of customer satisfaction and foster long-term relationships.

Staff Leadership

• Recruit, train, and supervise marina staff, including dockhands and equipment operators.

• Schedule shifts and assign tasks to ensure adequate coverage.

• Promote a culture of safety, teamwork, and accountability.

Safety & Compliance

• Enforce OSHA, Coast Guard, and environmental regulations.

• Conduct regular safety inspections and drills.

• Maintain accurate records of incidents, inspections, and compliance reports.

Qualifications

• Proven experience in operations, logistics, or related field.

• Strong leadership and team management skills.

• Knowledge of boating, marine equipment, and safety regulations.

• Excellent communication and customer service abilities.

• Ability to operate and oversee heavy equipment safely.

Desired Attributes

• Problem-solving mindset with attention to detail.

• Ability to thrive in a fast-paced, outdoor environment.

• Commitment to environmental stewardship and sustainable marina practices.

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Description:

Assist with the safe lifting, moving, and storage of boats. This role requires attention to detail and comfort operating equipment in a busy waterfront setting. Operators support daily boater needs and long-term storage, helping ensure efficiency and safety. Training is available for the right candidate.

Requirements:

• Comfortable working outdoors in various conditions

• Strong attention to detail and safety

• Ability to work as part of a team

• Previous forklift or equipment experience a plus, but not required

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Description:

Dockhands are the welcoming face of the marina, assisting boaters with docking, fueling, and general needs. The role includes light cleaning and maintenance, line handling, and customer support to keep daily operations running smoothly. This is an excellent entry point into the marina industry.

Requirements:

• Friendly and customer-service oriented

• Comfortable working outdoors and around water

• Willingness to learn and support a variety of tasks

• Ability to work flexible hours, including weekends

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Description:

Support the service team with inspection, maintenance, and repair of outboard motors and related equipment. This role helps keep customer vessels in top condition and ensures reliability on the water. Mechanical aptitude and interest in boating are beneficial, though training opportunities are available.

Requirements:

• Previous marine or mechanical experience a plus

• Basic mechanical skills or willingness to learn

• Attention to detail in troubleshooting and repair

• Ability to work independently and as part of a team

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We’re always looking for great people to join the Grove Harbour Marina team. Even if you don’t see a position listed that matches your background, we’d still love to hear from you.

Whether you’re an experienced marine professional or simply excited to start a career by the water, we welcome applications for a variety of roles within our marina operations, service team, and customer support areas.

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